Premium Assistance Premium Assistance

Register NikolaTesla within 12 months from the purchase date to receive 5 years of complete and free assistance.
NikolaTesla

5 years of total service, free of charge for your NikolaTesla product

Elica brings support services to maximum power!

Completing your product registration means:
1. Extension of the free assistance to five years
2. No additional cost for intervention, right to call, transport
3. Selected service centres.

Registration must be done within 12 months from the purchase date.

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Product Information
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Personal Information
The data subject hereby:
DECLARES to have read the information relative to personal data processing. privacy policy.
I hereby give my consent to the processing of my personal data for receiving newsletters according to Elica’s privacy policy.
I hereby give my consent to the processing of my personal data for marketing purposes according to Elica’s privacy policy.
REQUESTS subscription to the informative newsletter.
CONSENTS to receive emails from Elica containing communications regarding offers, discounts, promotions and news on the company’s latest products, as well as customer satisfaction questionnaires and for market research purposes.

INFORMATION ON THE PROCESSING OF PERSONAL DATA PURSUANT TO ART. 13 OF (EU) REGULATION 2016/679 (“GDPR”)

DATA CONTROLLER

Elica S.p.A.
Via Ermanno Casoli, no.2, 60044 Fabriano (AN)
PEC: elicaspa@sicurezzapostale.it
Phone: +39-07326101
(hereinafter referred to as “Company” or “Data Controller”)

DATA PROTECTION OFFICER (DPO)

DPO can be contacted at: dpo@elica.com

Elica S.p.A., as Data Controller, pursuant to article 13 of the GDPR, provides you, as a data subject, with information regarding the processing of personal data (hereinafter referred to as "Data") collected when completing the online forms "Register a Product" and "Register NikolaTesla" in the "Support" section of the www.elica.com (hereinafter referred to as "Web Site").

PERSONAL DATA PROCESSED

Data includes, but is not limited to:

  • Personal data, such as first name, last name and nationality;
  • Contact data, such as telephone, e-mail address, postal code.

PURPOSES OF DATA PROCESSING

LEGAL BASIS OF DATA PROCESSING

DATA RETENTION PERIOD

Purposes related to the use of the "Register a Product" and "Register NikolaTesla" services. These services give the data subject the possibility to extend the warranty on the purchased product(s) for a total of five (5) years and to benefit from a more complete and easier after-sales service.

Data processing is necessary for meeting some specific requests made by the data subject. The legal basis for the processing is therefore the implementation of pre-contractual or contractual measures in which the data subject is a party, pursuant to Art. 6.1 lett.(b) GDPR.

Data provided will be stored for the time which is strictly necessary for the achievement of the purposes indicated herein. In any case, such duration shall not exceed 5 years.

Sending emails containing commercial/advertising communications on products similar to those purchased and on Company news, as well as invitations to Company events related to the products purchased, including surveys or questionnaires aimed at checking customer satisfaction.

Legitimate interest ("soft spam" as pursuant to Article 130(4) of Legislative Decree 196/03, as amended by Legislative Decree 101/2018, the so-called Privacy Code).

Until opposal by the data subject.

Data will be used by the Company to e-mail communications of an informative nature (newsletters), to keep users who have requested them, updated on the Company's group news and on the organization of events, such as trade fairs and congresses.

Data processing is necessary for meeting some specific requests made by the data subject. The legal basis for the processing is therefore the implementation of pre-contractual or contractual measures in which the data subject is a party, pursuant to Art. 6.1 lett.(b) GDPR.

Data provided will be stored until cancellation from the service is requested.

Direct marketing purposes. Data will be used by the Company to e-mail commercial communications in relation to offers, discounts, promotions and news about the Company's products, as well as satisfaction questionnaires and for market research purposes.

Consent by the data subject, pursuant to art.6.1 lett. a) of GDPR.

Data is processed for 5 years, unless consent is revoked.

To ascertain, exercise, and/or defend the rights of Data Controller in a Court of Law, should it be deemed necessary.

The legal basis for data processing is the legitimate interest of the data controller, as pursuant to Article 6.1(f) of GDPR.

Data shall be processed for the whole duration of any litigation and within the enforceability term of appeals.

After the expiry of the aforementioned retention periods, Data will be destroyed or rendered anonymous, subject to technical deletion and backup procedures.

PROVISION OF DATA

Provision of requested Data in the fields marked with an asterisk (*) is necessary in order to meet the requests of the data subject and to use the services available on the Web Site. Therefore, refusal to provide such Data will make it impossible to fulfil any requests. On the contrary, the provision of Data not marked with an asterisk (*) is purely optional, therefore, their partial or incorrect provision does not preclude the use of the services requested.

It is understood that the provision of Data for processing purposes based on the consent by the data subject is optional. However, refusal to provide such Data will make it impossible for you to receive emails with the commercial communications requested.

SUBJECTS AUTHORIZED TO DATA PROCESSING

Data may be processed by the employees of the company departments responsible for pursuing the above-mentioned purposes, who have been expressly authorised to do so and who have received adequate operating instructions.

DATA RECIPIENTS

Data may be communicated to independent data controllers and processed by subjects designated by the Company as data processors, which provide the Company with services related to the purposes of the underlying document.

TRANSFER OF PERSONAL DATA TO EXTRA- EUROPEAN UNION COUNTRIES

Data shall not be transferred to third countries and/or international organisations which are not within the European Union.

RIGHTS OF THE DATA SUBJECT - COMPLAINT TO THE SUPERVISORY AUTHORITY

The data subject may exercise the rights in Articles 15-22 of GDPR and, in particular, may request to access their own Data, for the deletion, amendment of inaccurate data, integration of incomplete Data and limitation of data processing in the cases provided for by Article 18 of GDPR.

Furthermore, should data processing be based on a consent or contract and performed by automated tools, the data subject has the right to receive the Data in a structured, commonly used and machine-readable format, and, if technically possible, to transmit it to another controller without any hindrance.

The data subject is entitled to revoke consent at any time by requesting unsubscription from the newsletter service by clicking on the unsubscribe link at the bottom of each email.

The data subject is entitled to oppose to the processing of their Data at any time, in a simple manner and free of charge, for reasons concerning a specific situation in the case of legitimate interest of the Data Controller.

Such rights may be exercised by sending an email to the Data Controller at: privacy@elica.com.

Should data subjects intend to exercise their rights, then the Company may ask them to identify before handling their request.

The data subject may lodge a complaint with the competent supervisory authority (Art. 77 GDPR) and take legal action (Art. 79 GDPR), as well.

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