FAQ - Hobs

The fan runs until the appliance has cooled down and then automatically turns off. Then if the temperature should still be high due to residual heat, the fan will turn on again briefly.

You can find the address and contact information of the store nearest you at this link.

The hob must be cleaned after each use. Do not use abrasive sponges or scouring pads. Their use, over time, may damage the glass. Do not use chemical cleaners such as oven sprays or stain removers. After each use, leave the hob to cool and clean it to remove deposits and stains caused by food residue. Spilt sugar or food with a high sugar content can damage the hob and should be removed immediately. Salt, sugar and sand may scratch the glass surface. Use a soft cloth, absorbent kitchen paper or products specifically for cleaning hobs. Do not use steam jet cleaners. If liquids accidentally or excessively leak out of the pans, the drain valve located on the lower part of the product can be opened so as to remove any residue and be able to cleaned in conditions of maximum hygiene. For cleaning, simply use a cloth moistened with neutral liquid detergent. Do not use cleaning tools or instruments. Avoid the use of products containing abrasive components and do not use alcohol.

This function allows two cooking areas on the same side to work together, turning them into one, larger sized area. It provides the same power level and constant temperature for even cooking with large pans and pots.

Pans must be marked with the specific symbol for induction cooking. We strongly recommend pans with complete magnetic steel bases and not ones with a perforated base because they are only conductive in part. It is advisable to use pans with a flat, smooth and even base.

An oven can be installed under the induction cooktop.

Generally speaking, you cannot because these materials are not magnetic. Test the base of the pan with a magnet to see if it is conductive. Cookware is not suitable if it is not magnetically detectable. If the bottom does not contain iron, the cookware will not heat up and may also not be detected by the inductors.

Yes, it does. The product automatically detects the presence of pots on the cooking areas and only activates if one is present.

First, check the user and installation manual to see if it is a problem that you can solve on your own (Troubleshooting section). If still have an error please contact us.

To prevent scratches on the induction hob surface we recommend AVOIDING the use of containers with uneven, enamel or rough bottoms. Furthermore, after every use let the hob cool and, only after, clean it to remove stuck-on foods and stains left by food residues. Sugar, salt or foods with high sugar content may damage the hob surface and should be removed immediately. Remove them with a soft cloth, absorbent paper towels or specific products for hob cleaning.

To replace a gas hob with an induction hob, we recommend contacting a specialist who will design an installation project based on your needs. Find your nearest retailer on this link.

If the newly installed product is making an abnormal noise only when certain pans are used then the problem is the quality of the pan. If this is not the case we suggest contacting the person who installed it. The cause may be due to unsuitable ducting (size, type, length, taping) or non-compliance with the instructions specified in the user manual.

Consumption depends on various factors: the power consumption in KW set, if the power limitation feature has been activated; the number of zones being used at one time; the power level set for each zone; type of cooking and utensils used. The information relating to consumption and energy saving is given in the use and maintenance manual and in the technical features of each product. It is possible to set a maximum power consumption using the Power Limitation function. Check the installation manual to find out how much power absorption can be limited to. Activation can also be done once the induction hob has been installed by following the procedure given in the manual. The power limiter limits the total power absorption of the cooktop. The hob automatically reduces the value on the first zone activated.

The fan runs until the appliance has cooled down and then automatically turns off. Then if the temperature is still high due to residual heat the fan will turn on again briefly.

Some crackling/buzzing type noises can be heard during the operation of the hob; they are related to the operation of the induction system and the material of the cookware.

In the induction cooktop after removing the pan, the letter H (Hot) indicates that the cooking zone is hotter than 60°C. When the temperature drops below this value,the signal will automatically turn off.

An induction cooktop works by means of an electromagnetic field that causes suitable cookware to heat when it is placed on the hob. For this type of cooking, the pan must be made of an appropriate material with a ferrous iron) content; for example enameled iron, cast iron, stainless steel multi-layer, or aluminum multi-layer. With pans made of other materials such as ceramic, copper, earthenware, Pyrex glass, stainless steel only, or aluminum only, induction will not work.